FAQ,s

COMMON PORTAL QUESTIONS

Do you accept new patients ?

Yes, If you have an HMO plan, please ensure that we are listed as your PCP( Primary Care Physician)

Do you provide referrals ?

Pleasw allow 48 to 72 hours for referrals to specialists to be processed.

All referrals must be authorised by physician and you may be required to come in for an appointment before a referral is issued.

If you are seen by a specialist without a referral, your insurance company may not cover the cost of the visit and you may be responsible for the entire cost. Referrals may not be done retroactively. It is your responsibility to call several days ahead to obtain the referral and NOT on the day of the visit.

How do i order prescription refills ?

We request that patients bring in a list of their medication at the initial office visit. This enables us to be sure medicines are correct, helps with dosage adjustments and allow us to provide refills when needed. If you do run out of medication between visit, please call your pharmacy to have refill requests electronically sent to our office. Please allow upto 48 hours for refills to be approved. Refills are done during normal business hours Monday to Friday. No controlled medications will be filled over the phone. You must schedule an office visit to have these medicines refilled.

What if i need emergency care ?

Your call will be answered by an operator after bussiness hours. Please utilize this service only for emergencies. This should not be used for routine medication refills or for general health questions that can wait until the next business day. If you are having chest pain, difficulty breathing or are just feeling very ill. Please call 911 or go to the nearest emergency room.

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